Contact support
Email support@ddeyenergy.com or call +234 818 747 0001.
When reporting an app problem, include the app version, device model, operating-system version, the screen involved, and what happened. Do not send passwords, one-time codes, access keys, full payment-card details, or unnecessary personal information.
What we can help with
- sign-in, account access and property invitations;
- meter assignment, stale readings and supported-device connectivity;
- budget, billing-record and service-quality evidence questions;
- photo or document attachments and notifications;
- privacy choices, data requests and account deletion; and
- using the hardware-independent Demo with synthetic sample data.
Electrical or safety emergencies
D-Dey Energy is not an emergency service and does not replace your electricity provider or a qualified electrician. Do not rely on an app reading to decide whether wiring or equipment is safe. For sparks, smoke, exposed conductors, fire, electric shock or another immediate hazard, keep clear and contact the appropriate emergency service, electricity provider or qualified electrician.
Privacy and account deletion
Open Account → Delete account inside the app to start an account-deletion request. If you cannot access the app, email privacy@ddeyenergy.com.
Read the Privacy Policy and Terms of Service.
Company
D-DEY ENERGY LIMITED
29 Benin–Agbor Road, Ikpoba Hill, Benin City, Edo State, Nigeria.