The service
D-DEY ENERGY LIMITED provides an energy-monitoring and account-management application. Live monitoring requires compatible, commissioned hardware assigned to your account. Availability depends on hardware, power, connectivity, and service availability. The Demo contains synthetic examples and is separate from actual property data.
Accounts and access
Use your own account and protect your sign-in credentials. Property administrators may grant and remove authorized access to their properties. Do not access another customer’s data, interfere with equipment, falsify readings or financial evidence, or use the service unlawfully. A newly registered account may require a valid property invitation before it can show live energy information; privacy, logout and account-deletion controls remain available.
Readings, estimates and evidence
Check reading timestamps and source labels. Missing or stale data does not prove that power is on or off. Estimated costs and client-entered observations are not authoritative meter readings or final bills. A final statement must be expressly identified as such. Service-quality reports and complaint documents organize evidence; they do not determine a regulatory breach, compensation award or refund.
Relay status is informational in this release; mobile relay control is unavailable. Supported equipment must be installed and operated only by authorized persons. The app does not replace a qualified electrician, required inspection or emergency service.
Weather information
The app can show today’s weather for your electricity company’s city and send optional weather alerts you switch on. Weather data comes from Apple Weather ( Weather; legal attribution and data sources) or, when that is unavailable, from MET Norway (licensed under CC BY 4.0, modified by D-Dey Energy). Weather features are general guidance only. They are not designed or offered for emergency or life-saving purposes and are not official NiMet warnings.
You may not copy, scrape, resell, reverse engineer or redistribute the weather data or the services that supply it.
YOUR USE OF THIS REAL TIME WEATHER GUIDANCE APPLICATION OR WEBSITE IS AT YOUR SOLE RISK. WEATHER DATA MAY NOT BE ACCURATE. Apple Weather data may vary from actual conditions due to variable factors, such as signal issues and geopolitical events, that can affect the accuracy of the data.
Payments, physical services and digital features
The iOS application does not offer checkout for digital subscriptions or feature upgrades. Displayed electricity costs, existing transaction records and refund administration do not themselves purchase digital content. D-DEY ENERGY LIMITED does not sell electricity, vend electricity tokens or accept payment of electricity bills; pay your electricity provider directly. Any separately agreed physical equipment and installation is governed by the applicable order and service agreement; no order is confirmed merely by displaying an estimate.
A payment is complete only when its provider and account records confirm it. Duplicate taps or a closed app do not establish an additional payment. A refund request or approval is not proof that funds have been returned. Return confirmation depends on the actual payment or recorded refund evidence. These terms do not remove rights that applicable consumer law gives you.
Optional AI and diagnostics
AI assistance is optional and requires separate consent to share the disclosed information with Google Gemini. Generated responses may contain errors and should not be relied on as electrical-safety instructions, verified bills, or legal or regulatory determinations. Optional diagnostics and AI consent can be managed in the app. See the Privacy Policy for data categories, providers and choices.
Account closure and records
You can request account deletion using the app’s Account controls. The confirmation flow explains the applicable waiting period and cancellation option. Shared property readings, balances and sealed financial or audit records remain subject to the retention and review process explained in the Privacy Policy. Deleting your app or signing out alone does not delete your account or end a separate physical service agreement.
Support and changes
For an account, service, or billing issue, contact support@ddeyenergy.com or +234 818 747 0001. For privacy requests, contact privacy@ddeyenergy.com. D-DEY ENERGY LIMITED’s address shown in the app is 29, Benin Agbor Road, Ikpoba Hill, Benin City, Edo State, Nigeria.
Material changes will be identified by the revised version date and communicated where required. Applicable mandatory law takes precedence over these terms.